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E-Visits can be done via the MyHealth Online patient portal. You complete an online questionnaire to provide more information about your symptoms. Your questionnaire is then sent to a clinician who will review your responses and medical history. They will respond to you with a message in your MyHealth account that shares their treatment recommendations, including any prescriptions or testing needed for your condition as appropriate.
You can submit an E-Visit questionnaire for the following medical problems:
- Upper respiratory infections
- Pink eye
- Seasonal allergies
- Rash
- Tick bites (without other symptoms)
- Sinus symptoms
- Urinary tract infection (UTI)
- Vaginal discharge
- COVID-19 treatment after a positive test result
How does an E-Visit work?
Unlike a video (or in-person) visit where you schedule a time to meet face-to-face with a clinician, an E-Visit simply requires you to go online when it’s convenient for you, complete a questionnaire with your symptoms, then submit it for a clinician to review.In your MyHealth Online account, click on the “Your Menu” option at the top left of your screen and select “Symptom Checker” from the drop-down list. Follow the prompts to answer questions securely and confidentially about your symptoms. Based on your answers, the system will confirm whether an E-Visit may work for you or offer you other appropriate options for care. If you choose to move forward with an E-Visit, complete the prompts and hit “Submit” at the end. That’s it!
Your completed questionnaire will be sent to our team of E-Visit doctors, nurse practitioners, and physician assistants to review your symptoms and your medical history. An E-Visit clinician will send you a message with a recommended treatment plan. They can prescribe medications or arrange for follow-up testing as appropriate without the need for you to schedule an appointment.
Please note that if your symptoms do not match a likely diagnosis or you decide you would prefer to have a real-time discussion with a clinician instead, the E-Visit system will offer you the option to make an appointment, ensuring you receive the care you need.
A co-payment may be charged for an E-Visit based on your health plan insurance coverage. This cost will typically be the same as a virtual or in-office visit. If the reviewing clinician feels an office or virtual appointment is needed, they will recommend this treatment path, and you will not also be charged for the E-Visit.
How Quickly Can I Get a Response?
For questionnaires submitted before 4:30pm each day, our clinicians can usually respond within a few hours and will respond no later than 8:00pm the same day. E-Visits submitted after 4:30pm, on weekends, or on holidays will be addressed by a clinician on the following business day. You can submit an E-Visit questionnaire 7 days a week, but again, submissions after 4:30pm on Fridays or on the weekend days will not receive a response until the next business day.We plan to expand the types of medical conditions we can treat via an E-Visit to provide our patients with high-quality care that is both easy and convenient for them.
