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In-Practice Policies

If you or a family member has an in-person appointment at one of our practices or is coming in to use our lab or pharmacy services, please read the below information regarding our new policies, intended to keep our patients and staff safe. Please learn more about the many ways we are Committed to Safe Care during the COVID-19 pandemic.

Symptom Screening

All Atrius Health patients and visitors, including those who have been fully vaccinated, should expect to be screened for symptoms and exposure to COVID-19 when they arrive at a site and prior to their appointment or visit. We know that COVID-19 vaccines are effective at protecting you from getting sick. However, we are still learning how vaccines affect the spread of COVID-19 and whether a vaccinated person can transmit the virus to others. Therefore, to protect the health of everyone until community vaccine rates are higher and public health recommendations are updated, you should keep taking precautions in public places even after you’ve been fully vaccinated against COVID-19. These precautions include wearing a mask, staying 6 feet apart from others, and avoiding crowds and poorly ventilated spaces.

Masking Policy

As an additional safety and infection control measure, our greeters are now providing a complimentary new surgical mask to all patients and visitors when entering our practice locations. Patients/visitors will be requested by our greeter to remove their personal mask or face covering, complete hand hygiene with provided hand sanitizer, and put on a surgical mask. By offering you this new, clean standardized surgical mask, we are ensuring you have excellent protection while in our practice which also supports the community as well. Patients/visitors who prefer not to change masks can put the surgical mask on top of their personal mask or face covering.

Restricted Visitor Policy

To protect the health of our patients and staff, only one visitor is permitted to accompany a patient to their visit.

If a patient is experiencing symptoms consistent with COVID-19 or has had a recent exposure to someone with COVID-19, only one “essential” visitor is permitted to accompany that patient to their visit. An essential visitor may include a parent or guardian of a pediatric patient, a caregiver for an elderly patient, a translator, or an attendant to a patient who needs physical or mental support during the appointment.

Every visitor who enters an Atrius Health practice will be screened for respiratory tract symptoms, including fever and/or cough, sudden loss of taste or smell, exposure to COVID-19, and whether they have a recent history of COVID-19. 

If a visitor has respiratory symptoms, sudden loss of taste or smell, has been recently exposed to or confirmed to have COVID-19, they will not be permitted to enter the practice.

We are also following the same screening protocol for any vendors or business partners who visit our practices in the course of normal operations.