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In-Practice Policies

If you or a family member has an in-person appointment at one of our practices or is coming in to use our lab or pharmacy services, please read the below information regarding our new policies, intended to keep our patients and staff safe. Please learn more about the many ways we are Committed to Safe Care during the COVID-19 pandemic.

Masking Policy

Per the Massachusetts Department of Health, face coverings continue to be mandatory in all healthcare settings, even if you are currently vaccinated.

As a reminder, although Governor Baker lifted the current face covering order for vaccinated individuals starting May 29th in most settings, face coverings will still be required for all individuals on public and private transportation, K-12 schools, healthcare facilities and providers, congregate care settings and health and rehabilitative day services.

Patients and visitors must wear a face covering when entering and while visiting our practices. Patients who are unmasked will be provided a new surgical mask to wear during their visit. Additionally, patients or visitors may be asked to replace their personal face covering with a new surgical mask we will provide in instances where the personal face covering does not properly fit or does not provide the appropriate amount of protection.

Additionally, to keep you and our staff safe, all COVID-19 protocols will remain in place at all Atrius Health facilities.

Thank you for your cooperation.

Symptom Screening

All Atrius Health patients and visitors, including those who have been fully vaccinated, should expect to be screened for symptoms and exposure to COVID-19 when they arrive at a site and prior to their appointment or visit. We know that COVID-19 vaccines are effective at protecting you from getting sick. However, we are still learning how vaccines affect the spread of COVID-19 and the extent to which a vaccinated person can transmit the virus to others. If you are fully vaccinated, there are many activities that can be resumed without masking or physical distancing in the general population and public settings, however there is a continued need to follow local regulations, workplace guidance, and/or a healthcare setting’s safety protocol even after vaccination at this time.

Visitor Policy

As of May 17, 2021, there is no restriction on the number of visitors who can accompany a patient to their visit as long as safe social distancing (i.e., a minimum of 6 feet between separate patient/visitor “parties”) can be maintained in waiting rooms and public areas within the practice site.  Visitor restrictions may be initiated within any practice site or department when safe social distancing cannot be assured.

If a patient is experiencing symptoms consistent with COVID-19 or has had a recent exposure to someone with COVID-19, only one “essential” visitor is permitted to accompany that patient to their visit. An essential visitor may include a parent or guardian of a pediatric patient, a caregiver for an elderly patient, a translator, or an attendant to a patient who needs physical or mental support during the appointment.

Every visitor who enters an Atrius Health practice will be screened for respiratory tract symptoms, including fever and/or cough, sudden loss of taste or smell, exposure to COVID-19, and whether they have a recent history of COVID-19.

If a visitor has respiratory symptoms, sudden loss of taste or smell, has been recently exposed to or confirmed to have COVID-19, they will not be permitted to enter the practice.

We are also following the same screening protocol for any vendors or business partners who visit our practices in the course of normal operations.