Meet the Team

The Center for Healthcare Innovation team has a range of skills and knowledge: Frontline care, process improvement, public health, data analysis, patient experience, marketing and communication, and research, to name a few (also crossword puzzling, amateur astronomy, gardening, and roasting the perfect chicken). 

We also have a few key things in common: An enthusiasm for new and big ideas, a drive to design and build, and a commitment to making patients’ lives better. 

Pippa Shulman, DO, MPH - Director
Pippa is passionate about helping people to live well across the lifespan and designing a system that makes this possible. She is a graduate of the combined NH-Dartmouth Family Medicine Residency and the Dartmouth Hitchcock Leadership Preventive Medicine Residency, which is focused on developing physicians to lead change and improve systems of care. Pippa is a primary care physician and geriatrician, part-time clinical instructor at Harvard Medical School, and the chief physician of Medically Home (Atrius Health’s hospital-at-home program). Over 10 years of clinical practice, Pippa has come to understand that you can never really know your patients until you see them at home.

Ruth Carretta, MPH – Data Consultant
Ruth is excited about using data to support creating new and innovative ways to deliver health care. As an analyst for many years, Ruth is adept at interpreting data so that we can better understand health care operations, utilization, and finances. She graduated from Tufts University with a BS in Experimental Psychology and from Boston University with an MPH in Health Care Administration. Ruth spends her free time seeking out foreign films and live Latin and world music to broaden her perspective beyond data. Spending time with family and friends and practicing yoga keep her balanced.

Phil Ciampa, MD – Chief Engineer
Phil is motivated to improve health care by developing creative solutions to problems that patients and providers encounter every day. He has experience designing and evaluating work to improve health systems in settings that include Middle Tennessee, urban Boston, and rural Mozambique. Phil received his BA in Biology from Cornell University, and his MD and MPH degrees at Vanderbilt. He trained in the combined Internal Medicine and Pediatrics residency program at Vanderbilt, and was a National Veterans Affairs Quality Scholar. He is board certified in Internal Medicine and in Pediatrics.

Pete Hagan – Implementation Manager
Pete seeks to raise the bar for service in health care by implementing novel solutions to patient problems. Pete’s background in health care ranges from health coaching in a primary care setting to developing population health tools and EMR technology. Pete holds a MPH from Harvard University and a BA from Dartmouth College. Outside of work Pete enjoys woodworking, traveling to his home state of Maine, and being in nature.  

George Higgins – Innovation Engineer   
George is energized by opportunities to work with teams to creatively solve problems. His professional interests include organizational development, strategy, human centered design, and patient and user experience design. Prior to joining the Center for Healthcare Innovation, George coached clinical teams on the application of systems engineering approaches to improve the efficiency of their operations. His interests include travelling, astronomy, homebrewing, and writing about himself in the third person.

Betsy Keener – Administrator 
Betsy has held myriad roles in many departments across Atrius Health, experience that makes her a master of getting things done. Many of her prior positions have included implementation of patient-centered care processes and improved quality outcomes. Betsy has a BA in Psychology from Cornell University.

Jaya Mathur, MA – Innovation Engineer   
Jaya loves learning what makes people tick and using those insights to make health information and care more user centered. Before joining Atrius Health, she led projects, conducted research, and developed content strategy for clients including the U.S. Department of Health and Human Services and the Massachusetts Department of Public Health. Jaya holds a BA in Community Health from Brown University and a MA in Health Communication from UNC Chapel Hill (go Heels!).